What are the shipping times for your products ?
We take 2-4 days to process your order and then between 2 and 3 weeks to deliver it to you.
Where do we ship your product ?
Our offices are located in The Netherlands. Our international warehouse is located in Asia.
Do you provide product tracking / tracking information ?
Yes, wait 3 days after your order and ask us via email at firstname.lastname@example.org
Missing some items from my order, what's going on ?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
I received a damaged item. What can I do ?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com and we will send you a new item as soon as possible.
Where are you located ?
We are located in The Netherlands.
I still have not received my order. What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: firstname.lastname@example.org
Do you have a refund policy ?
We try our best to solve all the problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 14 days from the date of the order and that the product or products concerned are not paid . For more information, please read more about our refund policy.